Shipping policy
Delivery Information
At Imagine Glow, we specialize in providing high-quality digital art items that you can download directly after purchase. Here’s how our digital product delivery process works:
How It Works:
- Purchase: Browse our collection of digital art items and add your favorite pieces to your cart. Complete the checkout process by providing your payment details.
- Confirmation: Once your payment is successfully processed, you will receive a confirmation email with your order details.
- Download Link: Within a few minutes, you will receive a second email containing download links for your purchased items. Simply click on the link to download your digital files directly to your device.
- Enjoy: Open and enjoy your new digital art! .
Important Information:
- Immediate Access: Digital products are available for immediate download after payment confirmation.
- No Physical Shipping: Since our products are digital, there are no shipping fees or physical delivery times. Enjoy instant access to your purchase.
- Download Duration: Your download links will be active for 90 days from the date of purchase. Be sure to download your files within this period.
- File Formats: Our digital art files are typically provided in JPEG formats. Please ensure your device supports these file types.
Need Assistance? If you encounter any issues with your download or have any questions about your order, our customer service team is here to help! Contact us at cs@imagineglow.com, and we’ll respond promptly.
FAQs:
- Can I re-download my files? Yes, you can re-download your files using the provided links within the 90 days period.
- What if I didn’t receive my download email? Please check your spam/junk folder first. If you still can’t find the email, contact us at cs@imagineglow.com for assistance.
- Can I get a refund for a digital purchase? Due to the nature of digital products, we do not offer refunds once the files have been downloaded. If you have any issues with your purchase, please contact our customer service team.
Thank you for shopping at Imagine Glow! We hope you enjoy your digital art items.