FAQ

General Questions

  1. How do digital products work?
    Once you purchase a product, you’ll receive a link to download the file(s) that you can save to your device. You can then use, print, or customize the file as specified in its description.

 

  1. Will I receive a physical product?
    No, all our products are digital. You’ll receive files that can be downloaded and printed or used digitally.

 

Purchasing and Downloads

  1. How do I purchase a product?
    Add your desired product to the cart, proceed to checkout, and complete the payment. Once the payment is confirmed, you’ll receive an email with a link to download your file(s).

 

  1. Can I download the file more than once?
    Yes, you can download your file multiple times. You can access it using the download link provided in the email titled "Your Downloads From Imagine Glow Are Ready." This email will be sent to you along with your order confirmation email.

 

  1. What if I don’t receive my download link?

    Check your spam or junk email folder first. If you still can’t find it, contact us with your order details, and we’ll resend the link.

 

Customization and Printing

  1. How do I customize a template?
    Instructions are included with every customizable template. Depending on the product, you may need specific software like Canva.

 

  1. Where can I print the files?
    You can print the files at home, a local print shop, or through online printing services. We recommend using high-quality paper or materials for the best results.

 

  1. Can you recommend printing sizes?
    Each product comes with recommended printing sizes in its description. For further assistance, feel free to ask.

 

Licensing and Usage

  1. Can I use the products for commercial purposes?
    Unless specified, our products are for personal use only. For commercial use, please contact us for licensing options.

 

  1. Can I resell or redistribute the files?
    No, reselling, redistributing, or sharing the digital files is prohibited without written permission.

 

Payments and Refunds

  1. What payment methods do you accept?
    We accept PayPal, Shop Pay and all major credit and debit cards, .

 

  1. Is my payment information secure?
    Absolutely. Our website uses secure payment gateways and SSL encryption to protect your information.

 

  1. Do you offer refunds?

    Due to the nature of digital products, we generally do not offer refunds. However, if there’s an issue with your file (e.g., corruption), we’ll provide a replacement or fix the issue.

 

Troubleshooting

  1. What if I have trouble downloading the file?
    Ensure you have a stable internet connection and try again. If the issue persists, contact us for help.

 

  1. What if the file is corrupted or won’t open?
    Contact us with your order details, and we’ll provide a replacement file or assist in troubleshooting.

 

Support and Contact

  1. How can I contact you for support?
    You can email us at cs@imagineglow.com or use the contact form on our website.